A follow-up touch is an outbound call, GHL text, or SendBlue message from a closer to someone who had no live call on the calendar that day or later (booked before that day). Touches to people who were already booked are pre-call work: shown in their own column and left out of every headline number. A booking the prospect makes the same day or later still counts, and that person shows as Booked after.

Coverage. Calls and SendBlue dashboard messages are complete. GHL texts are complete from Sep 16, 2026 onward (the message poller now follows every manually sent message); before that date the cache only held the most-active conversations, so earlier text counts are a floor. SendBlue carries no call records. Connected = a completed call of 30 seconds or more. People = distinct prospects.

Answer rate = answered ÷ (dials − no-transcript − pending). A GHL dial's verdict (answered / voicemail / screened / no answer / no transcript) comes from GHL's own call transcript, classified with the same rules that were hand-audited on 260919 (answered ~95% correct, voicemail 25/25). Screened is a Google-style call-screening prompt where nobody ultimately came on the line. No transcript means the dial completed 30s+ but has no recording on file (a rep's seat has call recording off) — it is excluded from the rate, never counted as a miss. A dialer.io dial's verdict comes from its own disposition (no transcripts on that side). Booked means the person already had a sales/triage appointment on the calendar at the moment of the dial.

Reference (30 days to 260919, GHL, reps with transcripts): 1,672 dials · 32.2% answered · 34.1% voicemail · 5.9% screened · 27.8% no answer. Booked 1,067 dials, 35.7% answered (50.6% of 451 people reached) vs Not booked 605 dials, 26.0% answered (28.7% of 407 people reached). VSL 33.4% (590) vs 21.2% (264); Public Webinar 37.4% (334) vs 31.7% (205). dialer.io: Booked 27.2% (268) vs Not booked 8.2% (8,842). If a live run drifts far from these, something changed — recheck before trusting the new number.

Closer hours are configured availability — the hours each closer has open on their own GoHighLevel profile, which is where all of it lives (both sales calendars carry no hours of their own, so the calendar contributes nothing and the person contributes everything). The number is their free slots plus their own booked appointments: GHL's free-slot feed subtracts time that is already booked, so counting it raw would score a fully booked closer as an unavailable one. Slot length is read from each calendar, never assumed.

A day is blocked off (shown in red) when GHL answered and the answer was zero available minutes — the closer has nothing open that day. A day the snapshot never saw is drawn in grey as not captured, which is a different thing and is never counted against anybody. GHL will only report availability for the 14 days ahead of now, so history is built by snapshotting each day while it is still inside that window; weeks before this tab shipped have no snapshot and will read as partial forever.

Click any day in the grid to see exactly which hours that closer has open, in Central time. Slots with a call already booked in them are marked • — they still count toward the hours, because the number is availability the closer opened up, not time left over.

Target: 36h minimum, 40h ideal per closer per week (6 hours a day, 6 days a week). Weeks run Monday to Sunday.

Setter dialing days count a day once the setter places at least 100 dials. Dials are the canonical combined number — dialer.io plus manual GoHighLevel calls — taken from the same rollup the setters are paid and graded on, not recounted here. Days with some dialing that did not clear the bar are drawn in amber with the raw count, so a half day is visible rather than silently reading as a day off. Expectations: 6 days for Soham and Stefan, 5 for Rachel.